At Kosbit, a leading IT outsourcing company in Kosovo, the concept of work-life balance is more than just a phrase—it is a guiding principle. Recognizing that employees perform their best when they feel supported professionally and personally, Kosbit has implemented a range of family-friendly policies that set a high standard in the industry. 
A Culture of Support and Flexibility
Kosbit offers a flexible hybrid work model that supports both adaptable working hours and remote workdays. This flexibility helps employees, particularly parents and caregivers, manage their responsibilities more effectively.
For new mothers, the company takes extra steps to provide flexibility, allowing them to work remotely and gradually transition back to the office. Health insurance is also provided for all employees, offering peace of mind for them and their families.
Beyond work arrangements, Kosbit celebrates significant life milestones by offering financial bonuses for marriages, new parents, and year-end achievements. Employee bonding is also prioritized through team-building activities and retreats, with one of the highlights being the annual “Bring Your Kid to Work Day,” where children experience their parents’ workplace in a fun and engaging way. 
Why Family-Friendly Policies Matter
According to Kosbit’s CEO, Besim Berisha, these policies have been an integral part of the company’s culture from the very beginning. “We’ve always believed that people are our greatest asset, and creating a supportive, family-friendly work environment has been a priority from day one,” he explains.
The benefits of these policies extend beyond the employees—they positively impact the business as well. Increased employee satisfaction leads to higher engagement, motivation, and productivity. Lower turnover rates also mean reduced recruitment and training costs, ultimately strengthening the company’s long-term stability and profitability.
"Being a working mom involves always balancing two full-time roles. Kosbit's flexible and hybrid model has not only supported my work—but it has helped me succeed professionally and at home. Support like that can make all the difference" – Fjolla, Solution Lead 
Overcoming Challenges
Like any workplace policy, implementing family-friendly measures comes with its challenges. One of the biggest hurdles has been ensuring seamless communication between remote and in-office employees. To address this, Kosbit has developed clear communication strategies and structured workflows to maintain alignment.
Another challenge is managing workloads when employees take extended maternity leave. This requires careful planning to ensure business continuity without overburdening other team members. Additionally, the financial commitment associated with these benefits—bonuses, retreats, and flexible arrangements—is significant. However, the company views this investment as one that yields long-term loyalty and performance.
A Success Story with Room for Growth
Kosbit’s family-friendly policies have been met with overwhelming support from employees. “When people feel cared for, they thrive—both personally and professionally,” says Besim Berisha. However, he acknowledges that there is always room for improvement.
As the company continues to grow, it remains committed to refining and expanding its policies to better meet employee needs. One lesson learned is the importance of setting clear expectations for remote and flexible work from the beginning. Additionally, gathering more employee feedback earlier on could have helped shape even stronger policies.
“Kosbit changed everything I knew about work-life balance. Its flexible, family-friendly approach isn’t just supportive—it’s forward-thinking. After seven years here, I can say this: when a company invests in its people, they give their best in return. And with bold groundbreaking ideas like a shorter workweek on the horizon, Kosbit continues to lead with vision.” - Migjen, SME
Looking Ahead
Kosbit stands as a model for how companies can create a thriving work environment that respects employees’ personal lives while maintaining business success. As family-friendly policies gain traction worldwide, Kosbit is leading the way in Kosovo’s IT sector, demonstrating that when companies invest in their people, everyone benefits.
